ace635 Terms and Conditions

1. General Terms and Definitions

This document forms a legally binding agreement between the ace635 online gaming platform ("Platform", "we", "us") and the user ("you", "member"). By accessing the ace635 platform, creating an account, or using any gaming services, you are considered to have accepted all terms and conditions described below.

Key Definitions

2. Account Registration and Eligibility

To create an account on ace635 and use our services, each member must meet the eligibility requirements below. If these requirements are not met, ace635 reserves the right to close the account at any time.

2.1 Basic Registration Requirements

• The applicant must be at least 21 (twenty-one) years of age.
• Accurate and genuine personal information must be provided (including name, date of birth, and contact details).
• Each individual may operate only one account.
• The mobile number and email address provided must be active and belong to the applicant personally.
• ace635 may request identity verification documents at any time and the member is obliged to provide them.

2.2 Single Account Policy

2.3 Third-Party Account Use Prohibited

Operating an account on behalf of another person, betting using another person's funds, or accessing another person's account is completely prohibited. If ace635 detects any such activity, the account will be closed immediately.

3. Age Verification and Responsible Gaming

3.1 Age Verification Process

At the time of registration or thereafter, ace635 may request a National ID Card (NID), passport or birth registration certificate to verify a member's age. If the required documents are not provided, the account may be suspended until verification is complete and withdrawals will be blocked.

3.2 Responsible Gaming Commitment

ace635 believes that gaming is an entertainment activity, not a source of income. We encourage members to enjoy gaming responsibly. If signs of gaming addiction or financial problems appear, please contact us — our 24/7 support team is ready to help you. For more information, visit our Responsible Gaming page.

3.3 Self-Control Features

• Members can set their own daily or weekly deposit limits.
• A temporary break or the option to temporarily close the account is available.
• A request for permanent self-exclusion from the platform can be made.
• To access these features, contact the support team via 24/7 live chat or email.

4. Account Security and Management

You are solely responsible for maintaining the security of your ace635 account. Keep your password and login details confidential and never share them with any third party.

4.1 Password Protection

4.2 Updating Account Information

If a member's contact details (mobile number, email, address) change, ace635 must be notified as soon as possible. ace635 will not be responsible for any issues arising from outdated or incorrect information.

4.3 Unauthorized Access

ace635 is not liable for any transactions carried out as a result of unauthorized third-party access to an account, unless a fault in ace635's own security systems is proven. If the incident occurs due to the member's negligence, full responsibility lies with the member.

5. Deposit and Withdrawal Policy

Financial transactions on ace635 are fully secure and transparent. Deposits and withdrawals can be made quickly and easily using Bangladesh's popular mobile banking methods.

5.1 Deposit Terms

• The minimum deposit amount is ৳300.
• Deposits must be made only from the member's own payment account (bKash, Nagad, Rocket or Upay).
• Deposits from third-party accounts or another person's mobile number are prohibited.
• Once the deposit is successfully processed, the credit will be added to the account.

5.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 10 to 45 minutes.
• Account verification (KYC) must be completed before withdrawals can be made.
• To withdraw from bonus funds, the applicable wagering requirements must be met.
• ace635 may request additional verification for unusual or suspicious transactions.

5.3 Payment Verification

6. Bonuses and Promotional Offers

All bonuses and promotional offers on ace635 are provided under specific terms. Please read the relevant terms carefully before accepting a bonus.

6.1 Welcome Bonus

6.2 General Bonus Terms

• Each bonus offer has specific wagering requirements that must be met.
• Bonus funds may only be used on games designated by ace635.
• If the wagering requirements are not met before the bonus expires, the bonus will be cancelled.
• ace635 reserves the right to modify, suspend or cancel any bonus offer.
• Accounts will be closed if bonus abuse through fraudulent means is detected.

6.3 VIP Cashback Program

ace635 has four VIP tiers — Bronze, Silver, Gold and Platinum. Weekly cashback benefits are available at each tier. A weekly cashback of up to 0.4% applies at Bronze, 0.8% at Silver, 1.1% at Gold and 1.5% at Platinum. Tier changes are based on gaming activity and platform engagement. Cashback is automatically credited to the account each week.

7. Gaming Rules

All games on ace635 are conducted fairly. While each game has its own rules, the general rules below apply to all games.

7.1 Fair Play Policy

7.2 Technical Issues

If a technical problem occurs during a game (internet disconnection, server error), ace635 will attempt to resume from the last saved state of the game. However, all claims in such cases will be subject to the outcome of ace635's investigation.

7.3 Betting Limits

Each game has set minimum and maximum betting limits. ace635 reserves the right to change these limits as circumstances require. Notice of any changes to betting limits will be published on the platform.

8. Fraud and Misconduct

ace635 is committed to ensuring a fair and secure gaming environment for all members. If fraudulent activity is detected, strict action will be taken.

8.1 Prohibited Activities

• Any attempt to hack, manipulate or alter game software.
• Playing games using bots, automated software or artificial intelligence.
• Committing bonus fraud using multiple accounts.
• Colluding or entering into illegal arrangements with other players to influence game outcomes.
• Attempting to misappropriate funds through chargebacks or payment disputes.

8.2 Consequences of Fraud

9. Account Closure & Suspension

9.1 Account Closure by ace635

ace635 reserves the right to suspend or permanently close a member's account for any of the following reasons:

• Violation of any clause of these terms and conditions.
• Providing false or misleading information.
• Evidence of fraud or misconduct.
• Failure to cooperate with identity verification.
• To ensure compliance with regulatory or legal requirements.

9.2 Voluntary Account Closure by Member

Any member may request to close their account at any time. Before the account is closed, any withdrawable balance remaining in the account may be withdrawn, provided all wagering conditions have been met.

10. Privacy & Data Protection

ace635 places the highest importance on protecting members' personal information. Our platform uses SSL encryption technology to keep all data transfers secure.

10.1 Cookies & Tracking

ace635 uses cookies and similar technologies to improve user experience and operate its services. By continuing to use the platform, you are considered to have consented to the use of cookies.

11. Limitation of Liability

ace635 is committed to providing the highest quality of service, however in certain circumstances ace635's liability is limited.

11.1 Limited Liability

• ace635 is not responsible for losses caused by factors beyond its control (natural disasters, internet disruptions, government restrictions).
• ace635 is not responsible for losses caused by issues with a member's own device or internet connection.
• ace635 does not accept liability for indirect, incidental, or consequential damages.

11.2 Service Interruption

12. Changes to Terms & Contact

12.1 Amendment of Terms

ace635 reserves the right to partially or fully amend these terms and conditions at any time. Members will be notified via email or through the platform before any changes take effect. Continued use of the platform after changes have been made will be considered your acceptance of the new terms.

12.2 Dispute Resolution

12.3 Contact

If you have any questions or queries regarding these terms and conditions, please contact us:

• 24/7 Live Chat Support in Bengali
• [email protected]